Booking conditions
The rental terms apply to camping, stellplatz (pitch rental), cabins and mobile homes.
Payment:
When booking a stay at Bjerregaard Camping, the full amount is paid at the time of booking.
- Once we have received your booking, we will send your rental confirmation by email. When you receive the confirmation, it is your responsibility to make sure the period and the selected unit are correct.
- Payment deadlines etc. are stated in the rental confirmation. If the payment deadlines are not met, Bjerregaard Camping reserves the right, without notice, to treat this as the renter’s cancellation of the contract. In such cases, the cancellation will be settled according to the cancellation fees set out in the booking terms.
- If you can’t find the email, we recommend checking your spam or junk folder, as it can sometimes end up there.
- If, for any reason, you do not receive your contract confirming your purchase, and you have not received an error message from the system, please contact us by email or by phone.
Right of withdrawal / Cancellation:
If you wish to cancel the rental agreement, you must notify Bjerregaard Camping either by email to info@bjerregaardcamping.dk or by phone on 97315044. Please note that if you cancel by phone, it is your responsibility to check that you have received an email from Bjerregaard Camping confirming the cancellation; otherwise, the cancellation is not valid.
Cancellation and changes to booking:
- If you cancel more than 30 days before arrival, the full package price will be refunded, minus a cancellation fee of € 97,-.
- If you cancel between 30 and 14 days before arrival, 50% of the stay price will be refunded, excluding the cancellation fee of € 97,-.
- If you cancel less than 14 days before arrival, no refund will be given.
- Once you have started your holiday with us, the booked period is binding and cannot be transferred to others.
Transfer of rental agreement to another renter
The booking can be transferred to another renter up to 10 days before the start of the rental period, subject to a change fee of € 69,-. Any later transfer is considered a cancellation and follows the cancellation terms above.
Changes to booking
There is no change fee for extending a stay or changing the number of accompanying guests. Add-on products can be added or cancelled up until arrival at no extra charge.
Renter’s responsibility
The renter undertakes to treat the unit (camping unit/cabin/mobile home) responsibly and to leave it tidy and cleaned upon departure.
If any damage occurs during the rental period, the renter is obliged to notify Bjerregaard Camping immediately so the matter can be handled.
The renter is obliged to comply with the campsite’s rules of conduct.
Bjerregaard Camping assumes no liability towards the renter or the renter’s property. The renter is therefore responsible for their own insurance coverage during the stay.
Groups of young people under 21
We do NOT accept groups of young people under 21 years old without parents at Bjerregaard Camping.
If you are unsure whether we consider you a group, contact us on +45 97 31 50 44
Complaints
At Bjerregaard Camping, we do our best to make your stay both safe and memorable. If there is still something you are not satisfied with, we would very much like to hear about it right away.
- If you experience faults, defects or anything else that affects your stay, please contact reception as soon as possible.
- If your rental unit is not sufficiently cleaned, or if there is damage or defects we have not discovered, this must be reported within 2 hours of arrival so we can fix it immediately.
- Complaints about the booking process, the booking itself or the product (stay) must be made within a reasonable time after you have discovered the error or should have discovered the error by ordinary review of your contract. Complaints within two months will always be considered within a reasonable time.
- Two years after receipt of the product (the stay), the right to complain expires pursuant to Section 83(1) of the Danish Sale of Goods Act, unless otherwise agreed.
- The campsite is located in a scenic natural area, and therefore high groundwater, animals and insects may occur. This is natural given the location close to the fjord, and Bjerregaard Camping cannot be held liable for such occurrences.
When Bjerregaard Camping receives your complaint about a product, it will be handled as quickly as possible. Bjerregaard Camping will decide whether the received product should be refunded, exchanged, or whether a price reduction should be granted.
You also have the option to complain to the Consumer Complaints Board at www.forbrug.dk.
Force majeure and extraordinary events
The rental agreement may be cancelled by Bjerregaard Camping if performance is impossible or significantly impeded due to circumstances that Bjerregaard Camping could not reasonably have foreseen when entering into this agreement (force majeure), including but not limited to:
- War and riots
- Natural disasters
- Oil and petrol rationing
- Pollution disasters
- Epidemics and pandemics
- Suspension of currency trading
- Unusual weather conditions, drought or flooding
- Border closures, travel bans in the customer’s home country, entry bans to Denmark, or restrictions within Denmark’s borders regarding travel between different regions
- Traffic conditions
- Strike, lockout and similar events
If Bjerregaard Camping terminates the rental agreement due to force majeure, the renter is not entitled to compensation. Instead, the renter will receive a voucher corresponding to the amount paid. The voucher can be used for a new stay for up to 3 years from the date of issue.
Restrictions regarding entry, etc.
The customer is obliged to pay the agreed price even if, due to travel restrictions imposed by the authorities, the customer is prevented from reaching the campsite. This applies regardless of whether this is due to travel bans in the customer’s home country, entry bans to Denmark, or restrictions within Denmark’s borders regarding travel between different regions. In such a situation, the customer is therefore not entitled to cancel or receive a price reduction.
Disputes
Any legal disputes relating to the rental will be handled by the court in Herning under Danish law.
Data protection
Bjerregaard Camping is the data controller under data protection legislation. Enquiries about the processing of personal data must be made in writing to: info@922.dk
How we use your personal data
When you make a booking, Bjerregaard Camping processes the information you provide us. We do this because:
- It is necessary to complete your order.
- It is necessary to fulfil the rental agreement between you and Bjerregaard Camping.
- It may be necessary to comply with other obligations arising from the agreement or applicable legislation.
You always have the right to object to your information being used for these purposes.
Disclosure of information
To deliver your stay safely and correctly, we may share relevant information with partners, for example:
- Credit card providers
- Insurance companies
- Public authorities (if required by law)
We only share information when it is necessary to complete the rental, ensure correct payment, or meet legal requirements.
Transfer to countries outside the EU/EEA
Personal data is only transferred to countries outside the EU/EEA if necessary—and only when there are appropriate safeguards for an adequate level of protection under applicable legislation.
Storage of personal data
We store your information only for as long as necessary for the purpose or as required by law.
Your rights as a renter
As a data subject, you have the right to:
- Be informed about what data we have registered about you
- Receive a copy of your information
- Have information corrected if it is incorrect
- Have information deleted if it is no longer necessary or is processed unlawfully
- Request that we restrict the processing of your data
Security when using the website
Bjerregaard Camping uses server-side cookies and a secure connection to protect your information when you visit our website.
When paying by credit card, registration takes place via an encrypted and secure server, so your payment details are transmitted securely over the internet.
Personal data
Bjerregaard Camping processes a range of personal data about the renter. More information can be found in Bjerregaard Camping’s personal data and cookie policy at https://
Bike rental
- The renter is solely responsible for damage to the rented equipment and is personally liable for any damage to the equipment.
- Bjerregaard Camping disclaims any liability for damage in connection with the use of the rented equipment.
- The renter is solely responsible for accidents and damage, including any personal injury or property damage that may occur. This also applies to damage to third parties or third-party property.
Rental of canoe, kayak and SUP
Please refer to the rental agreement, which must be signed before the start of the rental period. Special attention is drawn to:
- The renter is solely responsible for damage to the rented equipment and is personally liable for any damage to the equipment.
- All time spent on the fjord is at your own risk.
- Pay attention to wind and weather conditions, and otherwise behave sensibly.
- The rented equipment may only be used from Bjerregaard Camping’s beach.
- SAILING IS ONLY PERMITTED IN THE WESTERNMOST PART OF THE FJORD. When entering into the rental, ask for a map showing where it is permitted to sail.
- Life jackets are provided and MUST be worn.
- The lessor is not responsible for weather conditions and reserves the right not to rent out equipment in wind speeds of 8 m/s and above, or if other conditions argue against renting.
- Bjerregaard Camping disclaims any liability for damage in connection with the use of the rented equipment.
- The renter is solely responsible for accidents and damage, including any personal injury or property damage that may occur. This also applies to damage to third parties or third-party property.